WE DO NOT OFFER FREE EXCHANGES. Exchanges are hard on the environment and very costly for us as a small business. You can exchange your order, buy you will need to pay for shipping.
WE DO NOT OFFER REFUNDS. ONLY STORE CREDIT OR EXCHANGES.
Shipping costs will be calculated at checkout. Orders will be processed and shipped within 3-5 business days. If you purchased a pre-order item or a custom/bulk/wholesale/trade item(s) then the above does not apply and you should have received an email with details. If you purchased a custom/bulk/wholesale/trade item(s) and haven't been contacted OR if you purchased a traditional-in-stock item and it has been more than 3-5 business days and you haven't received a shipping email, please reach out to us at email@example.com.
Returns for store credit and exchanges are available up to 30 daysafter items are received. Because of the huge impact that online returns have on the environment, and the effect they have on our small business, we try to limit the number of returns and exchanges by only offering store credit. If you need to make a return or exchange please visit our returns page. If you do not qualify for a return for store credit or exchange but you are unhappy with your purchase and would like to let us know how we can do better, please email us at firstname.lastname@example.org.